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Exchange & Return

How can I change or cancel my justshopclub.com order?

We know you want your new merchandise fast, so we strive to process every order the minute we receive it. Unfortunately, once an order has been placed we are unable to make any changes or cancellations. You can always return your order by following our returns process below.

Returning your purchase

1. Simply request a Returns Merchandise Authorization (RMA) number within 14 days of receiving your order.

2. Sign into your account and under My Orders, select the order number containing the items you would like to return.

3. Click on the CREATE A RETURN/EXCHANGE button and follow the steps

4. Check the box to agree with our Returns Policy. We will then send you an email containing your RMA (Returns Merchandise Authorization) and courier reference number.

How can I track my order?

Once your order has shipped, you will receive an email containing the tracking number. If you are a returning customer, you can check your order status by logging into your account. If you are a new customer, please check your shipped order email for a link to track your order.


When will I receive my order?

Please refer to the Shipping section below.


What if my order was received damaged, wrong, or partial?

If you find any problems with your order, please refer to our return instructions below.


Open Box

Open box items may have served as displays or customer returns. Product may have scuffs, scratches, dents and blemishes. Boxes may show wear, shoes may come in an unbranded box. shoe laces, tissue paper and accessories may not be included.


What is the condition of the merchandies?

All items for sale are examined and considered unworn. Returns that do not meet our policy will not be accepted and will be sent back to the customer.


Receiving a refund

Your refund will be credited to the original payment method or as store credit to your account.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.